Shipping policy

Shipping Policy

At Eclatvika, we are committed to delivering your orders safely and on time. Please read our shipping policy below for complete details.

Order Processing

All orders are processed within 1–2 business days (excluding Sundays and public holidays).
Once your order is confirmed, you will receive an order confirmation email with your purchase details.
Orders placed after business hours will be processed on the next business day.

Shipping Partners

We work with trusted courier partners to ensure reliable delivery across India, including:

Delivery Timeline

Estimated delivery times are as follows:

Location	Estimated Delivery Time
Metro Cities	3–7 Business Days
Tier-2 & Tier-3 Cities	5–10 Business Days
Remote & Hilly Areas	10–15 Business Days

Delivery timelines are estimates and may vary due to weather conditions, courier delays, or unforeseen circumstances.

Shipping Charges

Free Shipping on all orders above ₹2,000.
Orders below ₹2,000 will incur shipping charges based on the delivery location. The applicable shipping fee will be displayed during checkout.

Order Tracking

Once your order has been dispatched:

A shipping confirmation email will be sent to you.
The email will include your tracking number and courier details.
You can track your shipment anytime through the courier's tracking portal.

Packaging

Every Eclatvika jewelry piece is carefully packed in our premium branded packaging with protective cushioning to ensure it reaches you in perfect condition.

We take every precaution to protect your order during transit.

Damaged or Lost Shipments

Damaged Orders

If your order arrives damaged:

Please contact us within 24 hours of delivery.
Share clear photographs of the damaged package and product.
After verification, we will arrange a replacement or refund, as applicable.

Lost Shipments

In the rare event that your shipment is lost during transit:

We will coordinate with the courier partner and initiate an investigation.
We will keep you informed throughout the process and provide an appropriate resolution.

Order Cancellation

Orders can be cancelled within 24 hours of placing the order, provided they have not been dispatched.
Once an order has been shipped, cancellations are not possible.

Please refer to our Return & Refund Policy for return eligibility and procedures.

International Shipping

Currently, Eclatvika ships only within India.

We do not offer international shipping at this time.

Delivery Delays

While we strive to deliver every order within the estimated timeframe, delays may occur due to:

Extreme weather conditions
Natural disasters
Government restrictions
Courier service disruptions
High order volumes during festive seasons

We appreciate your patience and understanding in such situations.

Need Help?

If you have any questions regarding your shipment, feel free to contact us.

Email: support@eclatvika.com

Our customer support team will be happy to assist you during business hours.

Last Updated: July 2026