Payment Policy

At Eclatvika, we are committed to providing a secure, seamless, and transparent payment experience for all our customers. Please read our Payment Policy below.

Accepted Payment Methods

We accept the following payment methods:

  • Credit Cards (Visa, Mastercard, American Express, RuPay)
  • Debit Cards
  • UPI (Google Pay, PhonePe, Paytm, BHIM, etc.)
  • Net Banking

All payments are processed in Indian Rupees (INR).

Secure Payment Processing

Your payment security is our priority.

  • All transactions are processed through PCI-DSS compliant and secure payment gateways.
  • Your payment information is encrypted using industry-standard security protocols.
  • Eclatvika does not store your complete card or banking details on its servers.
  • Payments are processed only through authorized third-party payment partners.

Payment Authorization

  • Payment is authorized at the time you place your order.
  • Your order is confirmed only after successful payment authorization.
  • If your payment fails, no order will be processed.
  • In the event of a failed transaction where the amount is debited, your bank or payment provider will automatically reverse the amount as per their processing timelines.

Pricing & Taxes

  • All product prices displayed on our website are in Indian Rupees (INR).
  • Prices are inclusive of all applicable GST and taxes, unless stated otherwise.
  • Any applicable shipping charges will be clearly displayed during checkout before payment.
  • We do not charge any hidden fees.

Refunds

If your order is cancelled, returned, or refunded as per our Return & Refund Policy:

  • Refunds will be initiated to the original payment method used for the purchase.
  • Refunds are processed within 5–7 business days after the returned product has been inspected and approved.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Order Cancellation

  • Orders may be cancelled within 24 hours of placing the order or before dispatch, whichever is earlier.
  • Once an order has been shipped, cancellation is no longer possible.
  • Eligible orders cancelled within the allowed period will receive a full refund.

Please refer to our Return & Exchange Policy for additional information.

Billing Information

To ensure successful payment processing:

  • Please provide accurate billing information.
  • The billing address should match the details registered with your payment method or bank.
  • Incorrect or mismatched information may result in payment failure or transaction delays.

Currency

  • All transactions are processed in Indian Rupees (INR).
  • If you use an international credit or debit card, your bank may apply currency conversion charges or foreign transaction fees.
  • These charges are determined by your card issuer and are not controlled by Eclatvika.

Payment Disputes

If you experience any unauthorized transaction or payment-related issue:

  • Contact our customer support team immediately.
  • Provide your Order ID, payment reference number, and transaction details.
  • If required, you may also contact your bank or card issuer to raise a dispute.

We will cooperate fully with the payment provider and bank to resolve the issue as quickly as possible.

Payment Failure

A payment may fail due to several reasons, including:

  • Insufficient account balance
  • Incorrect card or banking details
  • Bank authorization failure
  • Network or technical issues
  • Expired payment card

If your payment fails but the amount has been debited, it is usually reversed automatically by your bank within their standard processing time. If the amount is not reversed within the expected timeframe, please contact your bank and our customer support team.

Contact Us

For any payment-related questions or assistance, please contact us.

Email: support@eclatvika.com

Please mention your Order ID and transaction details to help us assist you promptly.