Return & Exchange Policy

At Eclatvika, customer satisfaction is our priority. If you're not completely satisfied with your purchase, we're here to help. Please read our Return & Exchange Policy carefully.

Return & Exchange Eligibility

You may request a return or exchange within 7 days from the date of delivery, provided that:

  • The item is unused, unworn, and unwashed.
  • All original tags, labels, and packaging are intact.
  • The product is in its original condition without any damage caused after delivery.
  • A valid proof of purchase or order number is provided.

Return Policy

To initiate a return:

  • Contact our customer support team within 7 days of receiving your order.
  • Share your Order ID, reason for return, and clear images (if applicable).
  • Once your request is approved, securely pack the product in its original packaging.
  • Return shipping charges for standard returns are to be borne by the customer unless the item is damaged, defective, or an incorrect product was delivered.

After receiving and inspecting the returned item, we will process your refund within 5–7 business days.

Exchange Policy

We offer free exchanges for eligible products.

You may request an exchange if you wish to change:

  • Size
  • Design (subject to availability)
  • Product received due to an incorrect shipment

Once your exchange request is approved:

  • We will arrange a pickup where service is available or provide return instructions.
  • After the returned product passes our quality inspection, the replacement product will be shipped within 3–5 business days.

Non-Returnable & Non-Exchangeable Items

The following products are not eligible for return or exchange:

  • Customized or personalized jewellery.
  • Made-to-order products.
  • Products showing signs of use, wear, scratches, or damage after delivery.
  • Products altered or repaired by anyone other than Eclatvika.
  • Items returned without original packaging or tags.

Damaged, Defective or Incorrect Products

If you receive a damaged, defective, or incorrect item:

  • Please notify us within 48 hours of delivery.
  • Share clear photographs of the product and packaging.
  • After verification, we will arrange a free replacement or full refund, including return shipping at no additional cost.

Refund Policy

Once your returned item is received and successfully inspected:

  • Your refund will be processed within 5–7 business days.
  • Refunds will be credited to the original payment method used while placing the order.
  • Depending on your bank or payment provider, it may take an additional 5–10 business days for the amount to reflect in your account.

Shipping charges (if applicable) are non-refundable unless the return is due to a damaged, defective, or incorrect product.

Order Cancellation

  • Orders can be cancelled within 24 hours of placing the order or before they are dispatched, whichever is earlier.
  • Once an order has been shipped, it cannot be cancelled. However, eligible products may still qualify for return under this policy.

Quality Inspection

All returned products undergo a quality inspection before a refund or exchange is approved.

Eclatvika reserves the right to reject any return request if the product does not meet the eligibility criteria mentioned in this policy.

Contact Us

If you have any questions regarding returns, exchanges, or refunds, our customer support team is happy to assist you.

Email: support@eclatvika.com

Please include your Order ID and relevant details to help us process your request quickly.