CONTACT US

We’re here to help.

Whether you have a question about an order, product, delivery, return, exchange, or anything else, our customer support team will be happy to assist you.

Get in Touch

ECLATVIKA
Operated by KNOCK FASHION INDIA PRIVATE LIMITED

Registered / Principal Place of Business
Floor No. 4th Floor, Flat No. 403
Sunsree Classic Apartment, Balanagar
Moosapet, Hyderabad, Rangareddy
Telangana - 500018, India.

Customer Support

Email: support@eclatvika.com
Phone: +91 91336 01355

Website: www.eclatvika.com

Customer Support Hours

Monday to Saturday: 10:00 AM – 6:00 PM IST
Sunday & Public Holidays: Closed

We aim to respond to customer enquiries within 1–2 business days.

How Can We Help?

For faster assistance, please include your order number when contacting us about an existing order.

You can contact us regarding:

• Order status

• Product information

• Size or product queries

• Delivery and shipping

• Returns and exchanges

• Refunds

• Order cancellation

• Damaged or incorrect products

• Payment-related issues

• General feedback or suggestions

• Complaints and grievances

For Order-Related Queries

Please mention:

Order Number:
Registered Name:
Registered Mobile Number:
Email Address:
Nature of Query:

For damaged, defective or incorrect products, please include relevant photographs or videos where applicable.

Grievance Redressal

If you have a complaint that has not been satisfactorily resolved through regular customer support, you may contact us at:

Grievance Contact
KNOCK FASHION INDIA PRIVATE LIMITED
Email: support@eclatvika.com
Phone: +91 91336 01355

We will make reasonable efforts to acknowledge and address complaints within the timelines prescribed under applicable Indian law.

Write to Us

Email: support@eclatvika.com

We look forward to hearing from you.

ECLATVIKA
Jewellery & Fashion, Made to Make You Shine.