Terms & Conditions

Effective Date: 11 August 2026

Welcome to ECLATVIKA.

These Terms & Conditions govern your access to and use of www.eclatvika.com, including browsing the website, creating an account, placing orders and purchasing products from ECLATVIKA.

By accessing or using this website, you agree to be bound by these Terms & Conditions. If you do not agree with any of these terms, please do not use the website.

1. BUSINESS INFORMATION

ECLATVIKA is an online fashion and jewellery brand operated by:

Legal Entity: KNOCK FASHION INDIA PRIVATE LIMITED

Registered/Principal Place of Business:
Floor No. 4th Floor, Flat No. 403,
Sunsree Classic Apartment, Balanagar,
Moosapet, Hyderabad, Rangareddy,
Telangana - 500018, India.

Website: www.eclatvika.com
Email: support@eclatvika.com
Phone: +91 91336 01355

ECLATVIKA is the brand/trade name through which products are offered to customers.

2. ACCEPTANCE OF TERMS

By using www.eclatvika.com, you confirm that:

  • You have read and understood these Terms & Conditions.

  • You agree to comply with these Terms & Conditions.

  • The information provided by you is accurate and complete.

  • You are legally capable of entering into a binding transaction under applicable Indian law.

These Terms & Conditions should be read together with our Privacy Policy, Shipping Policy and Return & Refund Policy.

3. USE OF THE WEBSITE

You may use the website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful purposes.

  • Attempt to gain unauthorised access to our website, servers or systems.

  • Interfere with the operation or security of the website.

  • Copy, reproduce, modify or commercially exploit our content without written permission.

  • Use bots, automated systems or scraping tools to extract website information without permission.

  • Provide false, misleading or fraudulent information.

  • Use another person's payment method without proper authorisation.

  • Attempt to misuse promotional codes, discounts or offers.

We reserve the right to restrict or terminate access to the website where there is reasonable evidence of misuse or violation of these Terms.

4. PRODUCTS AND PRODUCT INFORMATION

We make reasonable efforts to ensure that product descriptions, photographs, colours, sizes, measurements and other information displayed on the website are accurate.

However, actual product appearance may vary depending on:

  • Your device or screen settings

  • Lighting conditions

  • Photography

  • Manufacturing or finishing variations

  • Fabric, material or product characteristics

Minor variations in colour, texture, finish or appearance will not necessarily constitute a defect.

We reserve the right to correct errors, inaccuracies or omissions in product information at any time.

5. PRODUCT AVAILABILITY

All products displayed on the website are subject to availability.

Adding an item to your cart does not guarantee its availability until the order has been successfully placed and accepted.

If a product becomes unavailable after an order has been placed, we may cancel that product from the order and refund the amount paid for the cancelled product.

6. PRICES AND TAXES

All prices displayed on the website are in Indian Rupees (INR) unless otherwise stated.

Applicable taxes, shipping charges and other applicable charges will be displayed during the checkout process.

We reserve the right to change product prices at any time.

If an obvious technical or pricing error results in an incorrect product price being displayed, we reserve the right to cancel the affected order and refund any amount already paid for that order.

7. PLACING AN ORDER

When you place an order on the website, you are making an offer to purchase the selected products.

After placing an order, you may receive an order acknowledgement through email, SMS, WhatsApp or another communication channel.

An order acknowledgement does not necessarily constitute final acceptance of the order.

We reserve the right to accept, reject or cancel an order where:

  • The product is unavailable.

  • There is a pricing or technical error.

  • Customer information is incomplete or inaccurate.

  • Fraudulent or unauthorised activity is suspected.

  • The order appears to be placed for unauthorised resale.

  • There are circumstances beyond our reasonable control.

If we cancel an order after receiving payment, the applicable amount paid for the cancelled order will be refunded through the original or appropriate payment method.

8. PAYMENT

Payments may be processed through third-party payment gateways and payment service providers.

By making a payment, you confirm that you are authorised to use the selected payment method.

Payment processing may be subject to the terms and policies of the relevant payment service provider.

ECLATVIKA does not request customers to share complete card numbers, PINs, CVVs, passwords or OTPs through email, WhatsApp or telephone.

You should never share such confidential payment information with anyone claiming to represent ECLATVIKA.

9. SHIPPING AND DELIVERY

We aim to dispatch and deliver orders within the estimated timelines displayed on the website or communicated during checkout.

Delivery timelines are estimates and may vary depending on:

  • Delivery location

  • Product availability

  • Courier partner

  • Weather conditions

  • Public holidays

  • Transportation disruptions

  • Government restrictions

  • Other circumstances beyond our reasonable control

Customers are responsible for providing an accurate delivery address, phone number and other information required for successful delivery.

Where delivery fails due to an incorrect address, incomplete information, refusal to accept the shipment or repeated failed delivery attempts, additional shipping charges or other consequences may apply where permitted by applicable law.

10. DELIVERY INSPECTION

Customers are encouraged to inspect the package upon delivery.

If the package appears damaged, opened or tampered with, please contact us as soon as reasonably possible.

For damaged, missing or incorrect products, we may request photographs, videos, packaging information, shipping labels or other reasonable evidence to investigate the issue.

11. RETURNS, EXCHANGES AND REFUNDS

Returns, exchanges and refunds are governed by our Return & Refund Policy, which forms part of these Terms & Conditions.

Different products may have different return or exchange conditions depending on their nature, material, hygiene considerations, customisation or other applicable factors.

Customers must comply with the return eligibility requirements and procedure specified in our Return & Refund Policy.

Nothing in our Return & Refund Policy or these Terms & Conditions is intended to restrict any mandatory rights available to consumers under applicable Indian law.

12. DAMAGED, DEFECTIVE OR INCORRECT PRODUCTS

If you receive a product that is damaged, defective, incorrect or materially different from the product ordered, please contact us within the applicable period specified in our Return & Refund Policy.

We may request reasonable evidence to assess the issue.

Where the claim is found to be valid, we may provide an appropriate remedy, which may include:

  • Replacement

  • Exchange

  • Repair, where applicable

  • Refund

  • Another remedy available under applicable law

13. PROMOTIONS, DISCOUNTS AND COUPONS

ECLATVIKA may offer promotional campaigns, discounts, coupons, sales and other promotional offers from time to time.

Individual offers may have additional terms.

Unless specifically stated otherwise:

  • Coupons may have expiry dates.

  • Certain products may be excluded.

  • Minimum order values may apply.

  • Promotional offers may not be combined.

  • Certain offers may be limited to one use per customer or order.

We reserve the right to withdraw or modify a promotional offer where permitted by law.

14. INTELLECTUAL PROPERTY

All content available on www.eclatvika.com, including:

  • ECLATVIKA name and logo

  • Product photographs

  • Product designs

  • Graphics

  • Videos

  • Text

  • Product descriptions

  • Website design and layout

  • Marketing materials

  • Other visual and written content

is owned by or licensed to KNOCK FASHION INDIA PRIVATE LIMITED and is protected under applicable intellectual property laws.

You may use the website for personal, non-commercial purposes only.

No website content may be copied, reproduced, modified, distributed, published, sold or commercially exploited without our prior written permission.

15. CUSTOMER REVIEWS AND USER CONTENT

Where the website permits customers to submit reviews, photographs, comments or other content, you agree that:

  • The content submitted is genuine.

  • You have the necessary rights to submit the content.

  • The content does not infringe any third-party rights.

  • The content is not fraudulent, defamatory, abusive, offensive or unlawful.

By submitting content to ECLATVIKA, you grant us a non-exclusive, royalty-free right to use, reproduce, publish, display and distribute such content for legitimate business and marketing purposes, subject to applicable law.

We reserve the right to remove content that violates these Terms or applicable law.

16. THIRD-PARTY SERVICES

The website may use or contain links to third-party services, including:

  • Payment gateways

  • Courier and logistics providers

  • Social media platforms

  • Analytics services

  • Other third-party service providers

Such third-party services may have their own terms and privacy policies.

ECLATVIKA is not responsible for the independent policies, availability or operation of third-party services.

17. WEBSITE AVAILABILITY

We make reasonable efforts to maintain the availability and functionality of the website.

However, we do not guarantee that the website will always be:

  • Available without interruption

  • Completely error-free

  • Free from technical issues

  • Free from viruses or other harmful components

The website may occasionally be unavailable because of maintenance, upgrades, technical problems or circumstances beyond our reasonable control.

18. LIMITATION OF LIABILITY

To the maximum extent permitted by applicable law, ECLATVIKA shall not be liable for indirect, incidental, special or consequential losses arising from your use of the website or purchase of products.

Nothing in these Terms & Conditions excludes or limits any liability that cannot legally be excluded or limited under Indian law.

Nothing in these Terms & Conditions shall restrict statutory consumer rights available under applicable law.

19. INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless KNOCK FASHION INDIA PRIVATE LIMITED, ECLATVIKA, its directors, employees, representatives and service providers against claims, losses, liabilities, damages and expenses arising from:

  • Your violation of these Terms & Conditions.

  • Your unlawful or unauthorised use of the website.

  • Fraudulent or misleading information provided by you.

  • Your infringement of third-party rights.

  • Your misuse of the website or its content.

This clause shall not apply to the extent a claim arises from our own negligence, wilful misconduct or violation of applicable law.

20. PRIVACY

Your use of the website is also governed by our Privacy Policy.

Our Privacy Policy explains how we collect, use, store and process personal information.

By using the website, you acknowledge that you have read and understood our Privacy Policy.

21. ELECTRONIC COMMUNICATIONS

By using our website, placing an order or communicating with us electronically, you consent to receiving electronic communications relating to your transactions, including:

  • Order confirmations

  • Invoices

  • Payment confirmations

  • Shipping updates

  • Delivery updates

  • Customer-service communications

  • Other transactional communications

Electronic records and communications may be used in accordance with applicable Indian law.

22. FRAUD PREVENTION

We may undertake reasonable checks to identify and prevent:

  • Fraudulent transactions

  • Payment fraud

  • Misuse of promotional offers

  • Multiple-account abuse

  • Unauthorised activities

  • Other forms of website or transaction abuse

Where fraud or abuse is reasonably suspected, we may investigate and take appropriate action, including cancellation of an order or restriction of an account, subject to applicable law.

23. FORCE MAJEURE

ECLATVIKA shall not be responsible for failure or delay in performing its obligations where such failure or delay results from circumstances beyond our reasonable control.

Such circumstances may include natural disasters, floods, fire, epidemics, pandemics, war, civil unrest, government restrictions, strikes, transportation disruptions, telecommunications failures, internet outages or other similar events.

24. GOVERNING LAW AND JURISDICTION

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India.

Subject to applicable consumer protection laws and the jurisdiction of statutory consumer forums, commissions and other authorities, disputes arising out of or relating to these Terms & Conditions, the website or transactions with ECLATVIKA shall be subject to the jurisdiction of the competent courts at Hyderabad, Telangana, India.

Nothing in this clause prevents a consumer from exercising any mandatory statutory right or remedy available under applicable Indian law.

25. CONSUMER PROTECTION

ECLATVIKA is committed to complying with applicable Indian consumer protection and e-commerce laws, including the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020, as applicable and amended from time to time. (India Code)

Where any provision of these Terms & Conditions conflicts with a mandatory requirement of applicable law, the mandatory legal requirement shall prevail.

26. GRIEVANCE REDRESSAL

We are committed to addressing customer concerns and complaints in a timely manner.

For any complaint relating to your order, product, payment, delivery, return, refund or any other issue concerning ECLATVIKA, please contact:

Grievance Officer / Customer Grievance Contact
KNOCK FASHION INDIA PRIVATE LIMITED
Email: support@eclatvika.com
Phone: +91 91336 01355

Complaints should include sufficient information to enable us to investigate and respond appropriately.

 

27. CHANGES TO THESE TERMS

We may update these Terms & Conditions from time to time to reflect changes in our business, products, services, technology or applicable law.

The updated version will be published on this page along with the revised effective date.

Your continued use of the website after the updated terms are published constitutes acceptance of the revised Terms, to the extent permitted by applicable law.

28. SEVERABILITY

If any provision of these Terms & Conditions is found to be invalid, unlawful or unenforceable by a competent authority, that provision shall be modified or interpreted to the extent necessary to make it enforceable.

The remaining provisions shall continue to remain in full effect.

29. WAIVER

Failure by ECLATVIKA to enforce any provision of these Terms & Conditions shall not constitute a waiver of our right to enforce that provision or any other provision in the future.

30. ENTIRE AGREEMENT

These Terms & Conditions, together with the Privacy Policy, Return & Refund Policy, Shipping Policy and any other policies expressly incorporated into them, constitute the terms governing your use of www.eclatvika.com and your purchase of products from ECLATVIKA, subject to applicable law.

CONTACT US

ECLATVIKA
Operated by: KNOCK FASHION INDIA PRIVATE LIMITED

Registered/Principal Place of Business:
Floor No. 4th Floor, Flat No. 403,
Sunsree Classic Apartment, Balanagar,
Moosapet, Hyderabad, Rangareddy,
Telangana - 500018, India.

Website: www.eclatvika.com
Email: support@eclatvika.com
Phone: +91 91336 01355