Shipping & Delivery Policy

We offer fast and reliable shipping across India. Orders are processed within 1-2 business days and dispatched via trusted courier partners. Delivery typically takes 3-7 business days depending on your location. Free shipping is available on orders above a specified amount. For remote areas, delivery may take longer. Track your order anytime using the tracking number provided via email. We ensure secure packaging to protect your jewelry during transit. For any shipping queries, contact our customer support team.

Order Processing All orders are processed within 1-2 business days (excluding weekends and public holidays). You will receive a confirmation email with your order details immediately after purchase. Shipping Partners We partner with leading courier services including India Post, Delhivery, and Shiprocket to ensure timely delivery across India. Delivery Timeline Standard Delivery: 3-7 business days for metro cities and 5-10 business days for tier-2 and tier-3 cities. Remote and hilly areas may take 10-15 business days. Shipping Charges Free shipping on orders above ₹500. Orders below ₹500 incur a flat shipping charge of ₹50. Order Tracking Once your order ships, you will receive a tracking number via email. Track your package in real-time using our tracking portal or the courier's website. Packaging All jewelry is carefully packaged in secure, branded boxes with protective padding to ensure safe delivery. We take extra care to prevent damage during transit. Damaged or Lost Orders If your order arrives damaged, contact us within 24 hours with photos. We will arrange a replacement or refund. For lost packages, we will file a claim with the courier and keep you updated. Cancellation and Returns Orders can be cancelled within 24 hours of placement. After dispatch, cancellation is not possible. Refer to our Returns Policy for information on returning items. International Shipping Currently, we ship only within India. International orders are not available at this time. Contact Us For shipping-related queries, email us at support@eclatvika.com or call our customer service team during business hours.